Shipping Delay issue
Update 1 March (Important notice)
Please do note that:
1. You will be emailed once the track no updated by post office. You may further check your mail box for tracking mail.
2. We will always check with post office to make sure those parcel with track no will be processed.
3. Mostly track no provided will be online in several days.
4. We will periodically check why your tracking is not online.
Thanks for the support for those customer that did not keep on mailing us. Because your action will give space to customer that did not even receive track no. We appreciate that.
Update 12 Feb
Post office have back to normal operation from now on
All the order placed on JAN will be processed by us to post office in this week. While order on FEB will try to be finish processed on next week.
Update 6 Feb
Post office will resume back to normal on 10 FEB due to Coronavirus outbreak. So all the order will be processed one by one 10 FEB onward.
Update 1 Feb
Clothing order from 13-20 Jan that used Fedex courier have been processed by Post Agents and track no will send via email.
Certain sneaker order will having certain delay due to Coronavirus outbreak.
Those order using first class express will also having delay as Coronavirus outbreak too but we will free upgrade it to 2-4 days DHL Express.
Update 30 Jan
Those order dispatched 13 Jan onward will be start processing by post office 30 Jan. But due to coronavirus outbreak, certain order might be delay too.
Due to ton of order from this break, all order will we processed according to the date of your order placed.
Lunar New Year Break from 17-31 Jan and Discount
Due to our main shipping channel will be break from 17-31 Jan for lunar new year. All order placed 16 Jan onward will be shipped in 1 Feb if we not able shipped from main office
Sneaker order 13 Jan onward will be shipped at 1 Feb.
Mean time we will giving out code LNY2020 for 5% discount store wide.